{"id":80071,"date":"2018-01-11T09:01:05","date_gmt":"2018-01-11T08:01:05","guid":{"rendered":"https:\/\/www.visiativ.ch\/visiativ-portail-service-client-industrie\/"},"modified":"2024-04-08T11:45:27","modified_gmt":"2024-04-08T09:45:27","slug":"visiativ-portail-service-client-industrie","status":"publish","type":"page","link":"https:\/\/www.visiativ.ch\/fr\/visiativ-portail-service-client-industrie\/","title":{"rendered":"Visiativ Portail Service Client Industrie"},"content":{"rendered":"<article id=\"post-121230\" class=\"cf post-121230 products type-products status-publish has-post-thumbnail hentry\" role=\"article\">\n<section class=\"entry-content cf\">\n<div class=\"the-content\">\n<h2 style=\"text-align: left;\">La solution adapt&eacute;e aux enjeux du Service client omni-canal<\/h2>\n<p>&nbsp;<\/p>\n<\/div>\n<div id=\"section-0\" class=\"mod--anchor-scroller anchor-final acf-section\">\n<h2 class=\"h3 section-title\">Enjeux<\/h2>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-1\">\n<div class=\"free-content\">\n<div class=\"all-columns\">\n<div class=\"one-half first\">\n<h4 style=\"text-align: center;\">Votre service client est d&eacute;bord&eacute; ?<\/h4>\n<p><img width=\"658\" height=\"303\" decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/anais-farigu%C3%A9e-r%C3%A9duite.png\" class=\"alignnone\"\/><\/p>\n<\/div>\n<div class=\"one-half\">\n<h4 style=\"text-align: center;\">Et si vous passiez au service client num&eacute;rique ?<\/h4>\n<p><img width=\"658\" height=\"303\" decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/anais-contente-r%C3%A9duite.png\" class=\"alignnone\"\/><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-1\">\n<div class=\"free-content\">\n<p>Le service client est strat&eacute;gique pour la satisfaction de vos clients. Passer au service client num&eacute;rique vous permettra de faire grandir votre relation clients en intervenant sur les trois enjeux suivants :<\/p>\n<p><img width=\"1645\" height=\"253\" decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/enjeux-une-seule-image-1.png\" class=\"alignnone\"\/><\/p>\n<div class=\"all-columns\">\n<div class=\"one-third first\">\n<ul>\n<li>Acc&egrave;s &agrave; un &ldquo;self-service&rdquo; en Extranet<\/li>\n<li>Partage des documents<\/li>\n<li>Acc&egrave;s aux informations produits<\/li>\n<\/ul>\n<\/div>\n<div class=\"one-third\">\n<ul>\n<li>Tra&ccedil;abilit&eacute; des &eacute;changes<\/li>\n<li>Notification automatique des utilisateurs<\/li>\n<li>Partage des indicateurs-cl&eacute; de performance<\/li>\n<\/ul>\n<\/div>\n<div class=\"one-third last\">\n<ul>\n<li>D&eacute;l&eacute;gation &agrave; un expert<\/li>\n<li>Notification automatique des intervenants<\/li>\n<li>Tableau de bord de synth&egrave;se<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-1\" class=\"mod--anchor-scroller anchor-final acf-section\">\n<h2 class=\"h3 section-title\">La solution<\/h2>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-1\">\n<div class=\"free-content\">\n<h4 style=\"text-align: center;\">OUVREZ VOTRE SERVICE CLIENT 24H\/24, 7J\/7 ET AUGMENTEZ LA QUALIT&Eacute; DE SERVICE<\/h4>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-1\">\n<div class=\"free-content\">\n<p style=\"text-align: justify;\"><span>Visiativ Portail Service Client Industrie est le portail de Service Client qui vous permet d&rsquo;apporter une r&eacute;ponse &agrave; chaque demande avec pr&eacute;cision pour la satisfaction accrue de vos clients et de vos revendeurs. Visiativ Portail Service Client Industrie est la premi&egrave;re brique essentielle &agrave; poser pour la transformation num&eacute;rique des relations clients.<\/span><\/p>\n<p style=\"text-align: justify;\">Avec Visiativ Portail Service Client Industrie, d&eacute;ployez tr&egrave;s rapidement un extranet client s&eacute;curis&eacute; et intuitif &agrave; destination de vos clients et de vos revendeurs. G&eacute;rez avec pr&eacute;cision tous les tickets de demande de vos clients et partenaires : demandes de support technique, demande de garantie, r&eacute;clamations. Tenez-les inform&eacute;s de votre actualit&eacute; et mettez &agrave; leur disposition les documentations techniques et marketing cl&eacute;s. Partagez ais&eacute;ment en interne les indicateurs de satisfaction client et de performance de vos &eacute;quipes de service client.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-1\">\n<div class=\"free-content\">\n<h4 style=\"text-align: left;\"><\/h4>\n<h4 style=\"text-align: left;\">LA SUITE VISIATIV SERVICE CLIENT<\/h4>\n<p><img width=\"1991\" height=\"677\" decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/briques-portail-client-4.png\" class=\"aligncenter\"\/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-1\">\n<div class=\"free-content\">\n<div class=\"all-columns\">\n<div class=\"one-half first\">\n<p style=\"text-align: right;\"><a class=\"btn-2\" href=\"https:\/\/www.visiativ-solutions.ch\/demande-de-demo-moovapps\/\" target=\"_blank\" rel=\"noopener\">Obtenir une d&eacute;mo<\/a><\/p>\n<\/div>\n<div class=\"one-half\">\n<p style=\"text-align: left;\"><a class=\"btn-1\" href=\"https:\/\/www.visiativ-solutions.ch\/demande-de-contact-moovapps\/\" target=\"_blank\" rel=\"noopener\">contacter un expert<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-2\" class=\"mod--anchor-scroller anchor-final acf-section\">\n<h2 class=\"h3 section-title\">Fonctionnalit&eacute;s<\/h2>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-1\">\n<div class=\"free-content\">\n<p><img width=\"1416\" height=\"509\" decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/fonctionnalit%C3%A9s-long-e1529045057153.png\" class=\"alignnone\"\/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-1\">\n<div class=\"free-content\">\n<div class=\"all-columns\">\n<div class=\"one-half first\">\n<ul>\n<li><strong>Portail web d&eacute;ploy&eacute; en SAAS<\/strong>, multilingue et pro&#64257;l&eacute;<\/li>\n<li><strong>Cr&eacute;ation de tickets<\/strong> avec d&eacute;p&ocirc;t de documents tout format (photo, PDF, vid&eacute;o)<\/li>\n<li><strong>Tableau de bord de suivi<\/strong> des demandes et priorisation<\/li>\n<li><strong>Gestion des demandes de support<\/strong> avec suivi par tickets et notification<\/li>\n<li><strong>Gestion des r&eacute;clamations clients<\/strong> pour liaison avec le Service Qualit&eacute;<\/li>\n<li><strong>Gestion des demandes d&rsquo;intervention<\/strong> pour liaison avec le Service Apr&egrave;s Vente<\/li>\n<li><strong>Fil d&rsquo;actualit&eacute;s<\/strong> des nouveaut&eacute;s<\/li>\n<\/ul>\n<\/div>\n<div class=\"one-half\">\n<ul>\n<li><strong>Gestion des mises en service<\/strong> d&rsquo;&eacute;quipement pour un suivi facilit&eacute; du parc install&eacute;<\/li>\n<li><strong>Gestion des demandes de garantie<\/strong> pour les &eacute;quipements pour un suivi pr&eacute;cis de chaque n&eacute;gociation<\/li>\n<li><strong>Notification automatique par email<\/strong> de l&rsquo;&eacute;volution des demandes<\/li>\n<li>Personnalisation du processus de traitement<\/li>\n<li><strong>Bases documentaires<\/strong> pro&#64257;l&eacute;es<\/li>\n<li><strong>Foire Aux Question<\/strong><strong>s<\/strong> (FAQ)<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-3\" class=\"mod--anchor-scroller anchor-final acf-section\">\n<h2 class=\"h3 section-title\">D&eacute;ploiement<\/h2>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-1\">\n<div class=\"free-content\">\n<table style=\"border-color: #ffffff;\">\n<tbody>\n<tr style=\"height: 148.2px;\">\n<td style=\"height: 148.2px; border-color: #ffffff; text-align: center;\"><strong>Plateforme op&eacute;rationnelle en quelques jours<\/strong>\n<p><strong><img width=\"500\" height=\"350\" decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/d%C3%A9ploiement-rapide-350.png\" class=\"alignnone\"\/><\/strong><\/p>\n<\/td>\n<td style=\"height: 148.2px; border-color: #ffffff; text-align: center;\"><strong>Personnalisation graphique de l&rsquo;interface<\/strong>\n<p><strong><img width=\"500\" height=\"350\" decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/personnalisation-graphique-350.png\" class=\"alignnone\"\/><\/strong><\/p>\n<\/td>\n<td style=\"height: 148.2px; border-color: #ffffff; text-align: center;\"><strong>H&eacute;bergement en SAAS ou &ldquo;On Premise&rdquo;<\/strong>\n<p><strong><img width=\"500\" height=\"350\" decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/SAAS-350.png\" class=\"alignnone\"\/><\/strong><\/p>\n<\/td>\n<td style=\"height: 148.2px; border-color: #ffffff; text-align: center;\"><strong>Processus packag&eacute;s personnalisables<\/strong>\n<p><strong><img width=\"500\" height=\"350\" decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/processus-packag%C3%A9s-350.png\" class=\"alignnone\"\/><\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-4\" class=\"mod--anchor-scroller anchor-final acf-section\">\n<h2 class=\"h3 section-title\">B&eacute;n&eacute;fices <\/h2>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-1\">\n<div class=\"free-content\">\n<div class=\"all-columns\">\n<div class=\"one-third first\">\n<p style=\"text-align: center;\"><strong>Augmentez la satisfaction client<\/strong><\/p>\n<p><img width=\"339\" height=\"165\" decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/satisfaction-client-e1515167133272.jpeg\" class=\"alignnone\"\/><\/p>\n<ul>\n<li>Facilitez le suivi des demandes par un acc&egrave;s en &lsquo;self-service&rsquo; sur le web<\/li>\n<li>Simplifiez l&rsquo;acc&egrave;s &agrave; l&rsquo;information sur vos produits<\/li>\n<li>Recueillez l&rsquo;avis client sur chaque r&eacute;ponse apport&eacute;e<\/li>\n<\/ul>\n<\/div>\n<div class=\"one-third\">\n<p style=\"text-align: center;\"><strong>D&eacute;veloppez&nbsp;l&rsquo;efficacit&eacute; de votre service client<\/strong><\/p>\n<p><img width=\"340\" height=\"167\" decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/piloter-service-client-e1515167166866.jpeg\" class=\"alignnone\"\/><\/p>\n<ul>\n<li>Centralisez la gestion de l&rsquo;ensemble des demandes clients<\/li>\n<li>Routez chaque demande client vers l&rsquo;expert le plus &agrave; m&ecirc;me d&rsquo;y r&eacute;pondre<\/li>\n<li>Partagez facilement vos documents techniques, marketing, et de formation<\/li>\n<\/ul>\n<\/div>\n<div class=\"one-third last\">\n<p style=\"text-align: center;\"><strong>Pilotez votre activit&eacute; de service client<\/strong><\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/efficacit%C3%A9-service-client-e1515167054868.jpeg\" class=\"alignnone\"\/><\/p>\n<ul>\n<li>Tracez les &eacute;changes et la r&eacute;solution des demandes clients<\/li>\n<li>Partagez les indicateurs-cl&eacute;s de performance pour un pilotage fin<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-1\">\n<div class=\"free-content\">\n<div class=\"all-columns\">\n<div class=\"one-half first\">\n<p style=\"text-align: right;\"><a class=\"btn-2\" href=\"https:\/\/www.visiativ-solutions.ch\/demande-de-demo-moovapps\/\" target=\"_blank\" rel=\"noopener\">obtenir une d&eacute;mo<\/a><\/p>\n<\/div>\n<div class=\"one-half\">\n<p style=\"text-align: left;\"><a class=\"btn-1\" href=\"https:\/\/www.visiativ-solutions.ch\/demande-de-contact-moovapps\/\" target=\"_blank\" rel=\"noopener\">contacter un expert<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-5\" class=\"mod--anchor-scroller anchor-final acf-section\">\n<h2 class=\"h3 section-title\">Webinaire<\/h2>\n<div class=\"acf-row\">\n<div class=\"acf-cell size-2\">\n<div class=\"mod--video video-content js-video\">\n                                    <a class=\"mod--popin trigger-popin js-trigger-popin js-trigger-video video-mea\" href=\"https:\/\/www.youtube.com\/watch?v=5YYgGxlkkhw\" data-popin=\"#popin-5YYgGxlkkhw\" data-video=\"5YYgGxlkkhw\"><br>\n                                                                                 <img decoding=\"async\" width=\"625\" height=\"378\" src=\"\/wp-content\/uploads\/sites\/3\/legacy-news-uploads\/fr\/2018\/01\/Customer-Service-Portal_moovapps-Week.png\" alt=\"\"\/><br>\n                                                                            <\/a><br>\n                                    <!-- .popin -->\n<div id=\"popin-5YYgGxlkkhw\" class=\"mod--popin popin js-popin\">\n<div class=\"popin-referential\">\n<div class=\"popin-container\">\n                                          <span class=\"close\">X<\/span>\n<div class=\"popin-content\">\n                                            <span class=\"loading\"><\/span>\n                                          <\/div>\n<\/div>\n<p>                                        <span class=\"trigger-out\"><\/span>\n                                       <\/p><\/div>\n<\/div>\n<p>                                    <!-- end . popin -->\n                                  <\/p><\/div>\n<\/div>\n<div class=\"acf-cell size-2\">\n<div class=\"free-content\">\n<p style=\"text-align: justify;\">Dans ce webinaire, vous d&eacute;couvrirez comment Visiativ permet &agrave; votre Service Client de mieux r&eacute;pondre aux attentes de vos clients 24h\/24, 7j\/7, en multilingue, et de mieux se structurer autour des demandes des clients pour une plus grande proximit&eacute; et une meilleure r&eacute;activit&eacute;.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>La solution adapt&eacute;e aux enjeux du Service client omni-canal &nbsp; Enjeux Votre service client est d&eacute;bord&eacute; ? Et si vous passiez au service client num&eacute;rique ? Le service client est strat&eacute;gique pour la satisfaction de vos clients. Passer au service client num&eacute;rique vous permettra de faire grandir votre relation clients en intervenant sur les trois [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Visiativ Portail Service Client Industrie - Visiativ CH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.visiativ.ch\/fr\/visiativ-portail-service-client-industrie\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Visiativ Portail Service Client Industrie - Visiativ CH\" \/>\n<meta property=\"og:description\" content=\"La solution adapt&eacute;e aux enjeux du Service client omni-canal &nbsp; Enjeux Votre service client est d&eacute;bord&eacute; ? 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